| I contacted the chat service informing them my email was disregarded and asked for reassurance on the quality of their clothing and for a replacement to be sent and they ignored the question about the quality and asked me to return the item | |
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| It would have been nice to have received some reassurance from customer services that either the parcel would not be delivered at the weekend or if a delivery was attempted when the offices were closed, the parcel would not be left outside | As I still wanted to return the item in question, I sent the 3 required photo these were amazingly specific, for a company that issues the wrong order number on a receipt |
I have yet to know whether they will actually refund me but considering the bad reviews I assume I will have to waist more of my time to ensure I am at least refunded the money time I cannot get back This is my first ever complaint on trust pilot I don't usually do this but I felt the need to inform others.
6| Under Join Life, it offers products made with such as organic cotton, Tencel, recycled polyester, and more | I considered this for about 2 minutes and realised how I would most likely end up with no item and loosing the cost of the item and postage if I actually had an address to send it to!! Delivery came and an item was missing from the package |
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| However, like its sister brands , and , it operates with a fast fashion model — much like , and | It sounds a lot like Gen Z to us |
I tried contacting the chat service and no one got back to me for 40 minutes you can't close the chat and so I had to end up closing it as I couldn't waist so much time.
18| My experience with this brand is the order completion process on the website is not successful by PayPal | Everyday I am told something different |
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| I was clearly told a replacement would be sent | Contacted them via chat again asking how they can get the order wrong AGAIN |
There was no apology for the incorrect order number or the lack of response from customer service and the incorrect advice on the chat function!! It has now been almost a week and I still have not received my items.
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