| Verify your personal info then click on Next | The company must respond in writing to a customer's complaint within one week of receiving non-life insurance policies complaint and within 2 weeks of receiving life insurance policies complaint |
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| In the event the customer is not satisfied with the company's response, the customer can contact the Customer Complaint Officer by completing the Complaint Form available in the company's premises | Should the customer have an issue with an insurance company, the first thing the customer should do is contact the insurance company and try to resolve the issue directly |
In the event that the customer is not satisfied with the response received from the company, the customer can submit the Complaint Form to Consumer Protection at the Central Bank of Bahrain or through Central Bank of Bahrain's website.
| Read the acknowledgement then click on Acknowledge | How to file a complaint against an insurance company? Select the product you want |
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| Click on Add new case• The company will acknowledge in writing within the same day of receipt of customer complaint for non-life insurance policies complaint and within 5 business days of receipt of customer written complaints for life insurance policies | As per Central Bank of Bahrain procedure in order to fill a genuine complaint, the customer must first complaint directly to the complaints department of the bank or financial institution in concern by their channels in order to submit their complaint |
Depending on the response of the bank or financial institution if the complaint still requires further investigation you may then submit the complaint with the reply of the bank or financial institution on your complaint in order for the Central Bank of Bahrain to further investigate it.